Tony Bates, CEO of Skype has decided to refund users of the popular VoIP service with a bonus of 30 minutes of free calls for the inconvenience and damage that customers have had to endure in the days immediately before Christmas, when a sudden blackout has in fact paralyzed the system blocking conversations, video and chat.
The reasons for the blackout have not yet been completely clarified Skype supernodes spoke of fatigue due to an overload caused by traffic in the days before Christmas, but there are those who put forward the hypothesis of a hacker attack. Skype, however, continues to support the thesis of overwork and only prompt and massive intervention of the technical society on the eve of Christmas, the situation was under control and the service has been gradually recovering.
There remained the problem of how to get out without head-to angry customers who have been suddenly interrupted by drops connection and general failures. Hence the decision to Tony Bates (pictured opposite) to admit the disruption and to apologize to the home page of the site. At the same time the compensation was announced with 30 minutes of free talktime to all phones worldwide.
In the coming days, so, customers will be delivered via Skype e-mail with a good link to follow to get the bonus, which translated to an average of calls to phones around the world, amounted to a quantity of about 30 minutes .
